The Australian Consumer Law provides important protections for consumers who purchase goods or services that are defective, not fit for purpose, or not as represented.

 

Disputes commonly arise where a supplier or manufacturer refuses to accept responsibility, denies that a fault exists, or seeks to limit its obligations despite clear statutory guarantees.  These matters often escalate when repeated repair attempts fail, warranties expire, or the supplier refuses to provide a refund or replacement.

 

Although the Australian Consumer Law is designed to benefit ordinary consumers, the legislation is complex and not easy to navigate for the inexperienced.  Raine Litigation Lawyers regularly represents consumers in claims involving significant purchases, including defective motor vehicles, and services, such as home renovations and repairs.

 

Raine Litigation Lawyers assist clients at all stages of consumer law disputes, including:

• assessing whether a viable claim exists before proceedings are commenced;

• preparing correspondence and conducting negotiations; and

• acting in court proceedings where pre-litigation resolution cannot be achieved.

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Obtaining legal advice is worthwhile where:

• the item or work is of significant value;

• defects are recurring or serious;

• responsibility is being denied; or

• court proceedings are being contemplated.

 

Early advice can prevent wasted time, preserve evidence, and ensure that your rights are properly enforced.

Contact us for an assessment of your situation and we will provide you with clear advice about your rights, prospects and options.

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Contact us to discuss your needs and we will provide you clear advice about your rights, prospects and options.